You are advised to have an immediate inspection on the products once you have received the Products. We pack the Products in a manner reasonably suited for safe transportation to your shipping address.

In the event of any damage to the Products and such damage is not attributable to your fault or negligence, please contact our customer support team within 24 hours upon your receipt of the goods. You are required to provide our customer support with the following details: order number, Product’s number, photo of damaged goods (as proof of damage satisfactory to us).

Once we have received your request, we will contact you within 3 working days for further instructions.

Kindly note that no monetary refund will be made for damaged Products. Only exchange of new Products will be made for damaged Products subject to proof of damage satisfactory to us. Furthermore, customers are not allowed to request the replacement of other Products with the returned damaged Products.

You are responsible for returning the damaged Products to us at your own costs and expenses. All damaged Products to be returned to us must be shipped in their ORIGINAL NEW CONDITION, UNUSED, with ALL TAGS ATTACHED and sent to:

Brité Group Sdn Bhd

Unit 02-07, Cheras Plaza,

No 11 Jalan Manis 1, Taman Segar Cheras, 

56100, Kuala Lumpur,

Malaysia.

Tel: +603- 9133 6698

Brité Group reserves the right to reject any return, or exchange deemed unfit or unreasonable.

Incorrect or Damaged Products

If you find your parcel is damaged in-transit, if possible, please take a photo and reject the parcel from the courier, then get in touch with our Customer Support. If the parcel has been delivered without you being present, please follow the next steps:

If you have received incorrect or damaged items, please provide details (including photos) within 7 days of when you received the items. For wholesale, you are entitled to 15 days of when you received We will verify whether you are entitled to a replacement with new products and provide instructions accordingly.

Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

Missing Items

We do absolutely everything possible to ship and deliver your order on time, in correct order and good condition. To avoid stock missing , Brité Group will always provide a stock count and photo proof upon delivery. However, we understand sometimes things don’t always go as planned. If your items are missing from the order, please contact our Customer Support so we can organize replacements as soon as the courier has conducted an investigation and deemed the parcel lost.

Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Other Issues

If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you.

How to make a return?

If you need to return products in accordance with this Policy, please contact our Customer Support to find out how to send damaged products back to our nearest warehouse. Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.